Technical note
9 critical decisions for Salesforce ERP integration
Moving customer, inventory, quote, order and invoice data reliably between Salesforce and ERP.
Salesforce ERP integration starts with data ownership, not a connector. The source of truth for customers, products, pricing, inventory, orders and invoices must be explicit.
Synchronous and asynchronous flows should follow business expectations. Interactive price checks may be synchronous, while invoice transfers can use queues or platform events.
External IDs, idempotency keys, retries, timeouts and dead-letter handling prevent duplicates and silent data loss. Integration users should have least-privilege access.
Business users need monitoring as much as engineers do. They should see why an order failed and restart it safely without reading code.